Customer Value Management

Your business through your customers eyes.

Proven tool to measure the customer perceptions of your offerings against competitors. Developed in over 40 years of research.
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What it means to be customer centric.

Identify your Competitive Position

  • Identify customer buying criteria, preferences, competitive strengths and weaknesses.
  • Set urgent priorities for action

Know what customers value most

  • Pinpoint your core strengths and weaknesses.
  • Identify the improvements that your customers value most.

Analyse the dimensions of customer value

  • Understand your relative quality and relative price.
  • Analyse sensitivity and optimise your offering accordingly.

How it works.

What is customer value?

  • Customer value is the quality of product, service, and brand image at a given price – as perceived by customers, relative to competitors.
  • It is the ultimate benchmark of competitiveness: showing whether you deliver superior value, win market share, and sustain profitability.
  • Our Customer Value Analysis (CVA®) builds on this foundation, quantifying exactly how your customers perceive you – and where to improve.
What the customer get's from you, not what you get from the customer.

Value Map

  • Evaluate your overall market position on price versus quality.
  • Understand how customers perceive your business and competitors in a specific segment.
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Value Map

The Value Map plots relative quality against relative price, with the Fair Value Line showing how customers trade off cost and quality. Positioned below the line, you deliver superior value; above it, inferior. A clear benchmark for pricing power and competitiveness.

Attribute Chart

  • Evaluate strengths and weaknesses against customer priorities.
  • Unveil the importance of each purchase criterion and your performance versus competitors.
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Attribute Chart

The Attribute Chart compares customer buying criteria by importance and performance. It highlights where improvements will have the biggest impact, where to maintain strengths, and where to cut unnecessary effort. A direct guide to focus resources where customers care most.

Impact Cases

Customer Value Management
Winning in Green Aluminium

A metals producer explored entry into the U.S. low-carbon aluminium market. pims.ai surveyed buyers and evaluated competitor sustainability propositions, shaping a robust, data-driven entry strategy that leveraged clear strengths and avoided costly missteps.

Customer Value Management
Upmarket Brand Repositioning

A car manufacturer needed to reposition a mid-range model. pims.ai applied CVA® and benchmarking to identify key brand shifts, guiding design and marketing decisions that enabled a credible and profitable move into the premium segment.

Customer Value Management
Expanding Product Portfolio

A consumer durables company planned entry into a new category. pims.ai quantified the value and quality advantages needed for top-3 share, enabling fact-based entry decisions and tailored launch strategies across global markets.

pims.ai helps to bring about change by providing a clear picture of our perceived value position relative to our closest competitors, our core strengths and key improvement areas.

National Sales Manager
Global Automotive Company, Germany

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customer value?

Whether you want to get a demo of our apps, or learn more about our tools and methods, our team of experts is ready to assist.

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